Customer Experience
Customer Success Management
Success Partners
- Proactive support to anticipate product requirements and business needs
- Enhanced the customer experience, leading to successful outcomes
Customer Advocacy
- We build strong relationships with our customers and advocate for their needs throughout Revvity Signals
- Our global team brings alive the concept of “think of yourself as the customer”
Constant Engagement
- Our team is constantly engaged with our customers on ongoing projects and future initiatives
- We excel at partnering with and listening to maximize the value of our products & solutions
Professional Services
Scientific and Solution Expertise - We are your experts.
- Delivering solutions to meet your demanding digital transformation initiatives
- Deep scientific knowledge, extensive technical infrastructure knowledge, & years evolving best practices
Defined Outcomes, Quick Time to Value
- Deployment model that leverages the strengths of waterfall & agile in delivering business outcomes
- Requirements workshops, Configuration & integration; validation & testing; post deployment support
Relationships: the keys to success in your implementation
- Three core values guide us: organization, partnership, and communications to align to your goals
- Set expectations in the partnership, agree on customer engagement level, & scale best practices to fit
Education & Enablement
Product-based Learning in Multiple Formats
- Delivery mechanisms include Hybrid, In-Person, Virtual, including on-demand and scheduled
- Confidently delivered by product & domain experts
Domain Relevant Programming
- Learning solutions designed with your scientific excellence and business success in mind
- Tailored learning experiences for specific needs and different learning styles
Personalized Learning
- We are highly engaged to develop a personalized curriculum to meet your needs
- Providing introductory and advanced material to align where you are in your training journey
Customer Support
Experienced & Global Workforce
- Product Specialists located in AMER, EMEAI, and APAC with 24/5 availability
- Expertly staffed with deep scientific domain knowledge and technological experience
Extensive Customer Resources
- AI driven Support platform for speed, efficiency, and quality
- Extensive and continually curated Knowledgebase
Quality Focused
- Proactive and customer feedback driven review
- Constant monitoring to maintain response commitments
Field Application Scientists
Scientific & Technical Expertise
- Deep domain knowledge that allows us to grasp our clients’ scientific goals and challenges
- Technology experts in Architecture, Integration, and Security who align with customer vision
Solution and Challenge Focused
- Empowering software buyers with knowledge, information, and tools necessary for making informed decisions
- Committed to ensuring scientific, informatics, and IT teams understand how our portfolio of solutions meet their needs
Continual Feedback Loop
- Listening to our customers, gathering feedback on unmet challenges
- Relay customer feedback to our Product Management team, ensuring it is considered in future releases