Customer Experience

Customer Success Management

Customer Success Management

Success Partners

  • Proactive support to anticipate product requirements and business needs
  • Enhanced the customer experience, leading to successful outcomes

Customer Advocacy

  • We build strong relationships with our customers and advocate for their needs throughout Revvity Signals
  • Our global team brings alive the concept of “think of yourself as the customer”

Constant Engagement

  • Our team is constantly engaged with our customers on ongoing projects and future initiatives
  • We excel at partnering with and listening to maximize the value of our products & solutions
Professional Services

Professional Services

Scientific and Solution Expertise - We are your experts.

  • Delivering solutions to meet your demanding digital transformation initiatives
  • Deep scientific knowledge, extensive technical infrastructure knowledge, & years evolving best practices

Defined Outcomes, Quick Time to Value

  • Deployment model that leverages the strengths of waterfall & agile in delivering business outcomes 
  • Requirements workshops, Configuration & integration; validation & testing; post deployment support

Relationships: the keys to success in your implementation

  • Three core values guide us: organization, partnership, and communications to align to your goals 
  • Set expectations in the partnership, agree on customer engagement level, & scale best practices to fit
Education & Enablement

Education & Enablement

Product-based Learning in Multiple Formats

  • Delivery mechanisms include Hybrid, In-Person, Virtual, including on-demand and scheduled
  • Confidently delivered by product & domain experts

Domain Relevant Programming

  • Learning solutions designed with your scientific excellence and business success in mind
  • Tailored learning experiences for specific needs and different learning styles

Personalized Learning

  • We are highly engaged to develop a personalized curriculum to meet your needs
  • Providing introductory and advanced material to align where you are in your training journey
Customer Support

Customer Support

Experienced & Global Workforce

  • Product Specialists located in AMER, EMEAI, and APAC with 24/5 availability
  • Expertly staffed with deep scientific domain knowledge and technological experience

Extensive Customer Resources

  • AI driven Support platform for speed, efficiency, and quality
  • Extensive and continually curated Knowledgebase

Quality Focused

  • Proactive and customer feedback driven review
  • Constant monitoring to maintain response commitments
Field Application Scientists

Field Application Scientists

Scientific & Technical Expertise

  • Deep domain knowledge that allows us to grasp our clients’ scientific goals and challenges 
  • Technology experts in Architecture, Integration, and Security who align with customer vision

Solution and Challenge Focused

  • Empowering software buyers with knowledge, information, and tools necessary for making informed decisions
  • Committed to ensuring scientific, informatics, and IT teams understand how our portfolio of solutions meet their needs

Continual Feedback Loop

  • Listening to our customers, gathering feedback on unmet challenges
  • Relay customer feedback to our Product Management team, ensuring it is considered in future releases