Customer Experience

Our Goal is to Help You Achieve Yours

Revvity Signals' Customer Experience enables our customers to achieve their scientific, technical, and business goals. Our team of experts empowers you to meet and exceed current and future goals. We are driven to ensure your success in all respects.

Customer Success Management

Success Partners

Anticipating product requirements and business needs to enhance the customer experience, leading to successful outcomes

Customer Advocacy

Building strong relationships with our customers to advocate for their needs with our commitment to think of yourself as the customer

Constant Engagement

Partnering, listening, and constantly engaging with our customers on current and future projects to maximize the value of our products & solutions

Professional Services

Scientific and Solution Expertise - We are your experts.

Deep scientific knowledge and extensive technical infrastructure expertise, delivering solutions that meet your demanding digital transformation initiatives

Defined Outcomes, Quick Time to Value

Deployment model leveraging Waterfall & Agile Project Management; Requirements Workshops; Configuration & Integration; Validation & Testing; Post-Deployment Support

Relationships: the keys to success in your implementation

Focusing on organization, partnership, and communications to set expectations, agree on engagement level, and scale best practices that align to your goals

Education & Enablement

Product-based Learning in Multiple Formats

Hybrid, In-Person, and Virtual on-demand or scheduled, confidently delivered by product & domain experts

Domain Relevant Programming

Learning solutions designed for your scientific excellence and business success, tailored to specific needs and different learning styles

Personalized Learning

Highly engaged to develop personalized curricula, providing introductory and advanced materials that meet your training needs

Customer Support

Experienced & Global Workforce

Expert product specialists with deep scientific domain knowledge and technological experience, available 24/5 in AMER, EMEAI, and APAC

Extensive Customer Resources

AI-driven support platform for speed, efficiency, and quality, backed by an extensive, continually curated Knowledgebase

Quality Focused

Proactive and customer feedback driven review, constantly monitored to maintain response commitments

Field Application Scientists

Scientific & Technical Expertise

Technology experts in Architecture, Integration, and Security with deep domain knowledge to align with our customers’ scientific goals, challenges, and vision

Solution and Challenge Focused

Ensuring that scientific, informatics, and IT teams understand how our solution portfolio meets our customers’ needs, empowering software buyers to make informed decisions

Continual Feedback Loop

Listening to our customers’ feedback on unmet challenges, and relaying that to our Product Management team to consider for future releases